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When reliability matters



Warranty conditions

SINCRO guarantees our alternators for a period of 18 months starting from the invoice date or 12 months starting from the commissioning date, whichever occurs first.

Any such warranty is subject to SINCRO being satisfied that the goods were defective by reason of faulty workmanship or materials. SINCRO warrants that any new equipment manufactured by it will be within Soga Spa’s specification limits of calibration, if any, and free from defects in material and workmanship for a period of 12 months after delivery of the goods to the Purchaser by the SINCRO.  SINCRO accepts responsibility for the repair or, at its option, replacement of the goods, pursuant to this warranty provided that:

a.   investigation and factory inspection by SINCRO discloses that such defect developed under normal and proper use;

b.   any equipment claimed to be defective will, if requested by SINCRO, be returned to the factory with transportation charges to be paid for by the purchaser.

Any express or implied warranty given by SINCRO in respect of the goods sold is subject to and conditional upon:

a.    The proper storage installation and use of the goods.

b.    The goods being used only for the purpose for which it was designed and not for any other purpose.

For the full warranty terms please click here and refer to section 13.

Warranty claim

To submit a warranty claim please complete the Warranty Claim Form and send to [email protected] along with a copy of your purchase invoice.

To download a warranty claim form - click here.

To download a warranty labour chart to assist in completing the claim form - click here.